Shipping policy

Shipping Policy

At ZANQA, we are committed to providing fast, free, and reliable delivery to all our customers in Morocco.

1. Delivery Time

All orders are processed as soon as they are confirmed.
The average delivery time is 24 to 48 hours from the moment the order is validated.
These timeframes may vary slightly depending on the destination city or product availability.

2. Delivery Fees

Delivery is 100% free throughout Morocco.
No additional charges will be added to your order.

3. Payment Method

Payment is made upon delivery (Cash on Delivery).
You only pay after receiving and checking the product.
This payment method ensures a safe and risk-free experience.

4. Order Tracking

Once the order is confirmed, it is prepared and handed over to our partner delivery service.
You will be informed of your order status throughout the entire process.

5. Delays or Incidents

In the event of an exceptional delay due to circumstances beyond our control (bad weather, transportation issues, high demand), we do our best to minimize waiting time.
No compensation can be claimed for a reasonably delayed delivery.

6. Receiving the Package

Upon receipt, we recommend checking the product before making any payment.
If you notice any anomaly or damage, you may refuse the delivery and report the issue immediately.

7. Returns and Exchanges

If the product you received does not meet your expectations or has a defect, you have 2 to 4 days to request an exchange or refund according to our Return and Refund Policy.

8. Quality Commitment

All ZANQA products are carefully packaged, checked, and tested before shipping to ensure flawless quality.
Our mission: fast, free, and reliable delivery.