Refund policy

Refund Policy

At ZANQA, customer satisfaction is our top priority.
If a product does not meet your expectations, you have 2 to 4 days after receiving it to request an exchange or a refund.

1. Eligibility Conditions

For your request to be accepted, the product must:

• Be in its original condition, unused and unwashed.

• Be returned in its original packaging.

• Include all tags and accessories provided.

Any item showing signs of wear, washing, or damage cannot be refunded or exchanged.

2. Defective Products or Order Errors

If you receive a defective product or an item that does not match your order, we will proceed with an immediate replacement or a full refund, according to your preference.
All products are carefully checked before shipping to ensure flawless quality.

3. Return Process

Once your request is approved, you will be informed of the return procedure.
Returns are simple: our team guides you through a quick and efficient process.

4. Refund Timeframe

After receiving and inspecting the returned product, the refund is processed within 2 to 5 business days, depending on the payment method used when placing the order.

5. Non-Refundable Items

For hygiene reasons, certain products worn directly on the skin (such as specific accessories) cannot be returned unless there is a manufacturing defect.

6. Quality Guarantee

Each ZANQA product is tested and inspected before shipping.
We are committed to offering a risk-free experience: cash on delivery, verified quality, and guaranteed satisfaction.